Privacy Policy
Medibills Group Pty Ltd dba Medibills
Effective Date: 01/01/2025
Medibills Group Pty Ltd (ABN: 67 671 541 987 ) ("Medibills," "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the
Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Information
1.1. We collect personal information necessary to provide our services, including but not limited to:
-Name
-Gender
-Date of birth
-Email address
-Occupation and job title
-Business information
-Technology used to access our services
-Residential or mailing address
-Phone numbers
-Government-related identifiers
-Passport and visa details
-Bank account or financial details
Any other relevant details required to fulfil our services
1.2. We may collect personal information directly from you, your authorised representative, healthcare providers, or third parties as permitted by law.
2. Use of Personal Information
2.1. We use your personal information to:
-Provide and manage our services
-Verify your identityProcess payments and transactions
-Communicate with you regarding our services
-Comply with legal and regulatory obligations
-Improve and personalise your experience with Medibills
-Conduct direct marketing where you have provided consent (implied or explicit)
2.2.
Direct Marketing
We may use your personal information for marketing purposes where you've consented (implied or explicit). You may opt out anytime via website contact details or links provided in marketing communications.
3. Disclosure of Personal Information
3.1. We may disclose your personal information to:
-Healthcare providers and relevant third parties involved in your care
-Payment processors and financial institutions
-Government and regulatory authorities as required by law
-Third-party service providers who assist us in delivering our services (subject to confidentiality obligations)
-Third-party software providers such as Google Analytics, email marketing platforms, payment processing
services, and information collection services
3.2. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Storage and Security of Personal Information
4.1. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
4.2. We store personal information in secure databases and use encryption, access controls, and other industry-standard security measures.
4.3. While we take reasonable precautions, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Access and Correction of Personal Information
5.1. You have the right to request access to the personal information we hold about you.
5.2. If you believe any personal information we hold is inaccurate, incomplete, or outdated, you may request correction.
5.3. To make a request, contact us using the details provided below. We may require identity verification before processing your request.
6. Retention of Personal Information
6.1. We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations.
6.2. When no longer required, we securely destroy or de-identify personal information in accordance with applicable laws.
7. Cookies and Website Analytics
7.1. We use cookies and similar tracking technologies to enhance user experience and analyse website traffic.
7.2.Use of Third-Party Software
Our website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers like:
-Google Analytics
-Email marketing platforms
-Payment processing services
-Information collection services
7.3. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.
8. Overseas Disclosure
8.1. In some cases, we may store or process personal information overseas, including in countries with different privacy laws.
8.2. Where we transfer personal information internationally, we take reasonable steps to ensure compliance with Australian privacy laws and appropriate data protection measures.
9. Complaints and Contact Information
9.1. If you have concerns about how we handle your personal information, you may lodge a complaint by contacting us.
9.2. We will investigate complaints promptly and respond in accordance with our legal obligations.
9.3. If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner (OAIC)at
10. Changes to This Privacy Policy
10.1. We may update this Privacy Policy from time to time. Any changes will be posted on our Website.
10.2. Your continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Medibills Group Pty Ltd
Email: [email protected]
Phone: (02) 3814 2450
Address: 92 Birdwood Avenue, Winmalee, NSW, 2777
This Privacy Policy is effective as of the date stated above and applies to all users interacting with Medibills.